ServiceNow Certified System Administrator credential artwork

ServiceNow Certified System Administrator (CSA) Courses

Validates knowledge of configuring and administering ServiceNow, including users and access, forms, service catalog, automation and data integration.

A good CSA course covers the exam blueprint, including tables, roles, access controls, imports, the service catalog, flows and update sets, and has you build in your own ServiceNow instance. We compared the main options on coverage, hands-on work and price.

Most people should start with ServiceNow's free Administration Fundamentals course, then add Faith Holmes' Udemy course for about 8 hours of build-along demos in your own instance. Choose Knewget's $97 course for a step-by-step path with a learner community.

CourseBest forFormatPrice
Administration Fundamentals (on demand)Free official courseInteractiveFree
ServiceNow System Administrator (CSA) Total Exam Prep CourseBuild-along demosVideo$95
CSA Masterclass & Prep HubStep-by-step with communityVideo$97
Free official course

Administration Fundamentals (on demand)

ServiceNow's own preparation course for the CSA, organized around the exam domains and hosted in ServiceNow University. It is the official starting point and costs nothing.

Great fit if you want the official route at no cost

Poor fit if you want build-along demos in your own instance; choose Faith Holmes

Build-along demos

ServiceNow System Administrator (CSA) Total Exam Prep Course

4.6(2.4k ratings)

About 8 hours of build-along lessons in your own instance, covering tables, roles, imports, access controls, the catalog, flows and update sets, plus two practice tests. Updated in May 2026.

Great fit if you want guided hands-on demos alongside the official course

Poor fit if you want a large practice bank; add Ali Saghaeian's practice tests

Step-by-step with community

CSA Masterclass & Prep Hub

A structured course in four blocks: the platform and UI, the database and tables, data, access and configuration, and the catalog, workflows and reports. Every lesson uses your own Personal Developer Instance, and the Prep Hub community is included.

Great fit if you want a step-by-step path and a community to ask questions

Poor fit if you want the cheapest option; choose Administration Fundamentals

How to choose a CSA course

  • Build in your own instance. The CSA tests how the platform behaves, not only definitions. Faith Holmes' and Knewget's courses both have you build in your own instance.
  • Start with the official course. ServiceNow's Administration Fundamentals is organized around the exam domains and costs nothing, so it makes a good base for any paid course.
  • Check the release and update date. ServiceNow moved its CSA reference material to the Zurich release in May 2026. Faith Holmes updated her course in May 2026.
  • Add practice tests separately. The courses here include at most two practice tests, so use a dedicated practice test set to check yourself.

Recommended CSA course combinations

  • Lowest cost: ServiceNow's free Administration Fundamentals course with the free sample questions in the exam blueprint.
  • Most people: Administration Fundamentals, Faith Holmes' Udemy course, and the MeasureUp official practice test ($64.35 for 30 days, list $99).
  • Step by step: Knewget's CSA Masterclass ($97) with Ali Saghaeian's 2026 Practice Tests ($90) for full mock exams.
  • Weak on some domains: Administration Fundamentals and Ali Saghaeian's Practice Tests by Domain ($75) to drill the areas you miss.

Compare all CSA practice tests →

CSA course FAQ

What is the best ServiceNow CSA course?

For most people, ServiceNow's free Administration Fundamentals course plus Faith Holmes' Udemy course for hands-on demos.

Can I pass the ServiceNow CSA with free courses?

ServiceNow's Administration Fundamentals is free and covers the exam domains. Most candidates add build-along practice in their own instance and a practice test.

How long does a CSA course take?

Faith Holmes' course is about 8 hours of video. Plan for about 45 hours of preparation in total, including practice and review.

Do I need my own ServiceNow instance?

Yes. The paid courses here have you build in your own Personal Developer Instance, which is how you practice tables, roles, access controls and update sets.